G Robinson, supplier of the LadderM8rix, consider protection of your privacy to be of utmost importance and are committed to provide you with a personalised service that meets your requirements in a way that safeguards your privacy. Some of the personal information we hold about you may be sensitive personal data within the meaning the Data Protection Act 1998 – for example, your name, address and credit card information etc. We will not use sensitive personal data about you other than for the specific purpose for which it has been provided.

If you register through this site or otherwise request to receive information we will store your email address together with any other information you may provide. When you view our site by linking from another web page we may store the URL (identity) of that page for purposes of internal administration.

We do not sell your data to anyone. This policy covers how we use your information and covers the following areas:

Customers

Individuals

Individuals or companies who place orders over the telephone, email or via our website must provide their name, address details and payment details in order to process and deliver products or services ordered. Your payment information will be shared with Worldpay or Paypal in order to process payments and your delivery details will be passed to our third party suppliers and/or carriers to enable delivery of your order. This data is used only to process your order.

Companies

Companies who wish to have an account with G Robinson (LadderM8rix) need to provide relevant information required to open and service the account. Your business name will be credit checked prior to accounts being approved. Limited information will also be shared with third party payment providers and transport carriers, sufficient to enable successful processing of your order(s).

 

Website visitors
Use of cookies – A small file is saved to your computer that enables software to track page visits, user interaction and usage of the website. Users can disable the action of cookies, though this will prevent certain parts of the site from performing correctly, including checkout and form submission. Cookies can also be used to analyse traffic for marketing purposes.
Online reporting (Google Analytics) – We track user visits using Google Analytics using cookies to monitor website usage and understand how our website is used, its performance and where improvements can be made.

We secure our website using encryption SSL certificate, this secures all data sent between the website and your computer. It protects website transactions as well as information sent across in forms, e.g. warranty registrations and checkout transactions. The address always includes, ‘https://’ and a small padlock is displayed in the web browser search bar to give confirmation that the link is secure.

People who contact us via email or telephone

Emails are stored within a secure facility, with limited and authorised access and with an audit trail of ownership and usage.

 

YOUR RIGHTS

Data Protection Act, 1998 – superseded by the General Data Protection Act 2018 Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018, (DPA) you have a number of rights with regard to your personal data. You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability. If you have provided consent for the processing of your data, you have the right (in certain circumstances) to withdraw that consent at any time that will not affect the lawfulness of the processing before your consent was withdrawn. You have the right to lodge a complaint to the Information Commissioners’ Office if you believe that we have not complied with the requirements of the GDPR or DPA 18 with regard to your personal data.

Collection/use of Information

We may collect personal information about you which may include your contact details, payment method and bank details.

We will use personal information about you for a number of purposes, including:

  • To contact you from sources such as email, telephone or letter with information about our products. We will not use your information in this way if you have opted out or otherwise not consented;
  • To help us to administer accounts, services and products which we offer;
  • To help detect a fraud or loss;

Information we hold about you and your preferences will help us to make sure that we contact you about things likely to be of relevance and interest to you.

Whether or not you have opted out in relation to use of your information for direct marketing, it is our practice to search the Mailing, Telephone, Fax and Email Preference Services (as applicable) so that if you have registered your details with those Services you will not receive any direct marketing material via that channel.

Disclosure of Information

We do not sell, rent or lease mailing lists to third parties for their marketing purposes. Where we have told you in advance, we may disclose certain information to third parties such as the Police or the Inland Revenue.

Protection of Information

We maintain strict security measures in order to protect personal information. This includes encrypting data on our websites and in order to ensure compliance with all applicable legal requirements.

If you communicate with us via the internet then we may occasionally use email to contact you about our goods/ products. When you first provide personal information to our website we will normally give you the opportunity to indicate whether you would prefer us not to contact you in this way. However, you can always send us an email at any time to change your preferences.

Cookies are only used to store the contents of your virtual ‘shopping basket’. You can normally alter the settings of your browser to prevent acceptance of cookies or delete them, although this will prevent you from placing an order through your browser.

Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

Data Protection Act 1988

We comply with the Data Protection Act in all our dealings with your personal data.

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

We may use information that you provide:

(a)              To register you with our website and to administer it.

(b)              For assessment and analysis e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

Cookies

There is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.

Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

 

Changes to this Privacy Policy
This policy is subject to regular change. The date this was last updated is displayed in the footer of this document.

How to contact us
If you want to write to us to request information about our privacy policy, you can email; info@ladderm8.co.uk