Terms and Conditions

These terms and conditions apply to the purchase of any goods/products from our website. By accessing this website or by placing an order via this website you are deemed to have accepted all the terms and conditions set out below. Please read them carefully as they contain important information

GENERAL TERMS AND CONDITIONS

This site is owned and operated by G Robinson, supplier of the LadderM8rix. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@ladderm8.co.uk

The contract between us

We must receive payment in full for the goods/products that you order before your order can be accepted. Once payment has been received by us we will confirm receipt of your order by sending an email to you at the email address you provide in your order form. We will send you a subsequent e-mail once we have started processing your order. Our acceptance of your order begins at this point (“Your order is now being processed”) and brings into existence a legally binding contract between us.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to G Robinson. Any use  of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, anything on this website for any purpose.

Accuracy of content

We have taken care in the preparation of the content of this website to ensure that prices stated  are correct at the time of publishing and that all goods have been accurately described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. Any images displayed are for illustrative purposes only and may not accurately represent the product in question.

Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not available within the timescales indicated we will endeavour to inform you as soon as we are aware of any such delays.

 

Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

Price and Payment

Prices are shown both excluding VAT and including VAT. VAT will be charged at the UK rate. A full VAT invoice can be emailed out to you on request.

Payments can be made by most credit and debit cards, and we also accept payment by PayPal. In all cases orders will not be processed until funds have cleared through our bank.

All orders placed by you are subject to acceptance by G Robinson, supplier of the LadderM8rix.

Payment terms

We will charge your credit or debit card for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your credit or debit card then we have the right to cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

Delivery & Charges

Delivery charges vary according to the type of goods ordered and cannot be refunded.

We deliver to all postal areas in the UK, including England, Wales, Scotland, Northern Ireland and the Channel Islands.

Please note, an extra delivery charge will be applicable for deliveries to Isle of Man, Northern Ireland, Republic of Ireland, Scottish Highlands, Isle of Wight, Jersey, Guernsey and the following postcodes: AB21-56, PH11-44, IV1-56, PA20-88, All ZE, HS, KA, G84. See shipping details for more information.

Worldwide delivery available; rates available upon request from onlinesales@ladderm8.co.uk

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. It is your duty to inform us of any access problems or vehicle restrictions prior to delivery.  We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the timescale detailed, delivery dates are not guaranteed.

If no one is present at the time of delivery the goods will not be left unless you have left clear instruction in written form that can be taken away by the carrier.

When receiving your goods/products please check them thoroughly before signing for them. Shortages and errors at the time of delivery cannot be rectified later.

If any damage is apparent at the time of delivery please notify us immediately by e-mail enclosing, wherever possible, evidence of the damage.

Goods signed for “Unchecked” will be deemed to be received in good condition.

If you have left instructions for the goods to be left in your absence any damages must be notified to us within 24 hours of delivery enclosing, wherever possible, evidence of the damage.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Risk and ownership

Once the goods have been delivered to you the risk of any damage to or loss of those goods passes to you. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full.

Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order, the processing of your order and the despatch of your order. An acceptance of your order will take place on despatch of the good(s) ordered.

Returns policy 

Any return of goods must be made within 14 days of receipt of those goods. Any returns outside of these dates will not be accepted under any circumstances. Items returned will incur an automatic 25% re-stocking charge on the cost of the goods, unless there has been an order input or despatch error, or there is a product fault. No refunds will be made in respect of carriage charges.

If you believe the product to have a fault, please do not return it without first contacting us to explain the problem, as a refund or part refund cannot be given unless it is fully established by

G Robinson that the fault is with the product itself, and that it has not been damaged or wrongly fitted.

Products returned outside of the returns policy may be sent back to the customer and/or charged to the customer for return.

All items must be returned in their original packaging and sufficiently protected so as to avoid any damage. Goods being returned must be sent by secure carrier and by signed delivery.

Once the goods have been received back at our warehouse in a resalable condition, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

You will be re-credited for the costs incurred in returning any faulty goods.

Cancellation rights 

As a consumer you have the legal right to cancel your order within the first fourteen (14) days after the receipt of your goods. If you want to cancel an order that has not yet been delivered then you need to contact us as soon as possible. We will try and stop delivery so that a delivery charge is not incurred. Orders are normally processed with 24 hours so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent.

If you have received the goods before you cancel your order then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. In both cases it will be helpful if you have the order number (from your order confirmation, or any update emails) and the date you placed the order handy

Once you have notified us that you are cancelling your contract, we will expect the goods to be received back in our warehouse within 10 working days from notification of cancellation. The goods received back at our warehouse must be in a resalable condition, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 14 days of your goods being returned PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

Please note: We will not refund your costs in returning the item to us unless you return the item to us because of an error on our part or because it is faulty.

For your protection we recommend that you use a Recorded Delivery service. We cannot issue refunds for goods that fail to reach us. Please note that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty.

Faulty or Damaged Goods

If you believe the product to have a fault, please do not return it without first contacting us to explain the problem, as a refund or part refund cannot be given unless it is fully established by

G Robinson that the fault is with the product itself, and that it has not been damaged or wrongly fitted. Faulty or damaged goods can be returned up to 30 days from the date of receipt of those goods.

All items must be returned along with their original packaging and with sufficient protection to avoid damage occurring in transit. Goods must be sent by secure carrier and signed for. Please do not stick any labels on nor write directly on any product packaging.

You will be re-credited for the costs incurred in returning any faulty goods. This does not affect your statutory rights.

Cancellation by us

We reserve the right to cancel the contract between us if:

–  We have insufficient stock to deliver the goods you have ordered;

–  We do not deliver to your area

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

Liability

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practical).

If you notify a problem to us under this condition, our only obligation will be, at your option:

– To make good any shortage or non-delivery;

– To replace or repair any goods that are damaged or defective; or

– To refund to you the amount paid by you for the goods in question in whatever way we choose.

Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.   We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Privacy

G Robinson, supplier of the LadderM8rix, consider protection of your privacy to be of utmost importance and are committed to provide you with a personalised service that meets your requirements in a way that safeguards your privacy. Some of the personal information we hold about you may be sensitive personal data within the meaning the Data Protection Act 1998 – for example, your name, address and credit card information etc. We will not use sensitive personal data about you other than for the specific purpose for which it has been provided.

If you register through this site or otherwise request to receive information we will store your email address together with any other information you may provide. When you view our site by linking from another web page we may store the URL (identity) of that page for purposes of internal administration.

Collection/use of Information

We may collect personal information about you which may include your contact details, payment method and bank details.

We will use personal information about you for a number of purposes, including:

  • To contact you from sources such as email, telephone or letter with information about our products. We will not use your information in this way if you have opted out or otherwise not consented;
  • To help us to administer accounts, services and products which we offer;
  • To help detect a fraud or loss;

Information we hold about you and your preferences will help us to make sure that we contact you about things likely to be of relevance and interest to you.

Whether or not you have opted out in relation to use of your information for direct marketing, it is our practice to search the Mailing, Telephone, Fax and Email Preference Services (as applicable) so that if you have registered your details with those Services you will not receive any direct marketing material via that channel.

Disclosure of Information

We do not sell, rent or lease mailing lists to third parties for their marketing purposes. Where we have told you in advance, we may disclose certain information to third parties such as the Police or the Inland Revenue.

Protection of Information

We maintain strict security measures in order to protect personal information. This includes encrypting data on our websites and in order to ensure compliance with all applicable legal requirements.

If you communicate with us via the internet then we may occasionally use email to contact you about our goods/ products. When you first provide personal information to our website we will normally give you the opportunity to indicate whether you would prefer us not to contact you in this way. However, you can always send us an email at any time to change your preferences.

Cookies are only used to store the contents of your virtual ‘shopping basket’. You can normally alter the settings of your browser to prevent acceptance of cookies or delete them, although this will prevent you from placing an order through your browser.

Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

PRIVACY STATEMENT

G Robinson is committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 1988

We comply with the Data Protection Act in all our dealings with your personal data.

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

We may use information that you provide:

(a)              To register you with our website and to administer it.

(b)              For assessment and analysis e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

Cookies

There is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.

Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Payment terms

We will charge your credit or debit card for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your credit or debit card then we have the right to cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.